Resources for health practitioners
I love helping practitioners build a successful business, that’s in alignment with their values, vision and lifestyle.
In addition to 1:1 business mentoring, professional supervision of cancer and complex cases, workshops and practitioner retreats, I create articles on different aspects of naturopathic business, ethics and mentoring. There are also some handpicked collaborations with with people I respect, who provide dynamic resources for clinicians and business owners.
Free resources: articles/vlogs
How do external herbal dispensaries compare? Thinking of going virtual and outsourcing your clients herbal prescriptions, check this free comparison guide.
Health business essentials
Are you required to register for GST? The issues and some remarkable facts most health practitioners don’t know about GST.
Testimonials: what can you share on your website, social media posts and any clinic literature? Can you call yourself an ND?
Understanding the 2019 private health insurance reforms. Why naturopathy currently cannot be claimed by clients with ‘extras’ cover and the latest updates regarding a new review into natural therapies.
Building trust: The problem we didn’t know we had – encouraging trust and full disclosure.
Feeling overwhelmend? Start simple and layer your treatment. [Video] A case of GERD.
Growing your business
30 years in practice: longevity in practice and what’s changed over the decades?
Business health check Oct 2020. What have you learnt from this challenging year and what further adaptations does your business need?
End of the financial year review: how to check in with how your business is going and set goals for the coming months.
Future-proofing your business: mentoring update: Are you prepared for what’s coming?
Has the traditional clinic had it’s day? Pros and cons of ditching bricks and mortar for 100% online practice
Physician health thyself: mentoring update: why taking care of you is important for business.
Super-niching and more: mentoring update: super-niching a health business, building trust, leases.
What’s your practice style? Are you a Stayer, Entrepreneur or Butterfly, and tips on building your business for each type.
Conversation with Sue Evans Pt 1 – herbal ethics
Conversation with Sue Evans Pt 2 – herbal culture and colonisation
Conversation with Sue Evans Pt 3 – sharing herbal knowledge and innovative grassroots herbalism projects
These 60 – 80 minutes webinars cover some issues that frequently arise in mentoring sessions. The webinars can be purchased from Health Masters Live and count towards continuing education points with most professional associations.
Practice builder webinars with Health Masters Live
How to set client expectations
Do your clients know when, why and how to contact you outside of consultations? Are you communicating your treatment plan effectively? How to get your message across to maximise client’s health and your time.
Why and how to set boundaries as a clinician
Boundary issues range from the personal (is it ever ok to have an intimate relationship with a client?), to making sure you create work/life balance. If you find yourself working outside of business hours, this webinar is a must!
Creating an ongoing learning plan and skills audit
Being a practitioner demands that we are constantly learning. But do we have to know everything and how to best allocate precious continuing education time and money? This webinar includes two ways to audit your client files – for both self-directed learning and juicy demographic information about your patients.
Are you curious about taking your consults (and more! online )? This webinar looks at distance consults – are they the same as face to face? What do you need to build an online health practice? I share what you need, to decide if this mode of clinical practice is appropriate for you and your clients, as well as what you need to run and grow it.
Online practitioner services
Being able to outsource your dispensary sales is essential for online practice. You will need to create and verify a practitioner account first, then add your client’s details so the site can verify them in turn, before making your prescription.
Practitioners usually receive a rebate on the practitioner only products they prescribe. Clients pay the dispensing company directly and practitioners receive a rebate (usually monthly) for their mark up. Most allow you to set the mark up and some practitioners choose to drop it a little to compensate for the mailing costs the client has to pay.
My go to online prescription services
Ariya – not only does this company have an exceptional range on nutritional products (including their own compounds) but they will dispense liquid herbal prescriptions as well. You choose from their current stock of not only the herbs themselves but also from a variety of different manufacturers. Price is per ml and you choose the mark up. They have a flat rate for overnight postage, to most Australian locations.
Vital.ly – carries a wide variety of nutritional and herbal brands, including chilled products (e.g. probiotics).
Integria – an extensive range of practitioner only products and brands (including their own – Mediherb and Eagle). You can allow clients to buy from their extensive over the counter range of products (including some foods as well. At this point we don’t get a rebate on the non-prescription purchases). While Integria send chilled products to practitioners, they haven’t extended this to our online client prescribing.
Booking and practice management platforms and software
Bookeo – I use this Australian company for all my online bookings (both consultations and workshops), plus I pay for a back end merchant as all my consults are prepaid. It’s lower cost than some booking systems as it doesn’t include practice management software, as it’s not designed specifically for health practitioners.
Halaxy (previously Healthkit) – this is a very affordable booking and patient management option for emerging practitioners. For a small practice this system can be used free, just a minimal charge (pay as you go, rather than monthly upfront costs) for some booking services. You can have prepaid consultations, at small charge per booking, without having the added expense of your own back end merchant facility. Note: since rebranded as Halaxy pricing and services may have changed.
Simple clinic – secure cloud based practice management, for a sliding scale of monthly fees, depending on the number of clients you have.
Cliniko – possibly the most well known comprehensive practice management and online booking system. Free 30 day trial and a monthly fee based on number of practitioners using the service from the same clinic, rather than volume of clients.
Lawyer Michelle Whitehead’s DIY legals
Most practitioners have a website. With that comes privacy, terms and conditions and a bundle of legal issues that are frequently assigned to the too hard basket.
Michelle Whitehead is an Australian lawyer who has tailor-made affordable packages to suit health professionals running an online or bricks and mortar businesses.
Her “contracts that care” are easy to use, avoid jargon and include an online accountability session.
There are multiple DIY packs on offer, including:
- Client service agreements and specific agreements for coaching, healing, workshop.*
- Affiliate agreements.*
Whether you’re a practitioner wanting a resource to support your clients or you’re trying to conceive yourself, the talented team at Fertile Ground Health Group has made it easier for everyone. Packed full of invaluable, evidence-based lifestyle advice, and endorsed by respected colleagues in the fertility community – don’t go past this book. It’s a perfect companion to the 1:1 work you do when helping clients prepare for pregnancy, increase chances of conception, or navigate assisted reproduction.
Every Patient Tells a Story: Medical Mysteries and the Art of Diagnosis
Dr. Lisa Sanders, author of the monthly New York Times Magazine column “Diagnosis” (and a new Netflix must-view series of the same name), will broaden your medical detective skills, in an entertaining and informative way.
My physical examination ‘bible’ by Barbara Bates got me through hands on exams as an emerging practitioner, like using an otoscope on a toddler, when I’d only practiced on adults as a student. The latest edition lives on in her name. A must have for every practitioner.
Something a bit different
All work and no play causes burnout! I love travel and it’s a bonus when I can combine it with business, like running retreats in Bali and attending conferences in Japan or Northern NSW.
Whether it’s for work or fun, I’ve stayed in some amazing Airbnbs around the world. If you’ve never used Airbnb* before, use my affiliate link to get AUD$76 off your first trip.
Mentoring for over 20 years, I’ve developed unique resources for practitioners in my individual and group programs. From a handy checklist before signing a commercial lease to exercises to discover if your values are aligned before working with others, I have processes that cover most situations that arise in business.
Just as our health consultations are individualised according to our client’s needs; 1:1 mentoring focuses on identifying the practical skills you need to grow your business and clinical acuity with confidence.Book mentoring
* I only share external resources that I personally use and genuinely love. If you purchase from some of these sites marked with an asterisk, I sometimes get a small reward.
In my previous affiliation with Health Masters Live, I donated profits I made from that partnership to my favourite charities The Smith Family and the Fred Hollows Foundation.