Please take the time to read the following information when you’re booking a consultation for the first time, or if you’re a City Natural Therapies client booking you first online consultation.

 

Key terms and conditions

  • All times/dates are in Eastern Australian time. If you’re calling from a different time zone – check this handy site to find a time that suits you.
  • If you’re experiencing any difficulty with the credit card payment system – please email us with the type of service, time and date you selected as well as your name and a contact number, and we’ll complete your booking.
  • Prepaid consultations cancelled with more than 48 hours’ notice can be rescheduled within 6 weeks of the original date without a forfeit. This must be done online (not by email). Just log into your Bookeo account and go to “your bookings” to reschedule.
  • If you want to cancel a prepaid session and not reschedule at this point, please cancel your booking online at least 48 hours in advance and email us to request a refund. If the time criteria are met, you will receive a refund (via PayPal) minus a 10% admin fee – to cover the time and costs involved with using this booking service.
  • By agreeing to the terms and conditions when making your booking, you also accept the client agreement (below).
  • Gift vouchers can only be used for the appropriate service and are not redeemable for cash. Under some circumstances a voucher can be transferred in advance to another person. Please email us if you’d like to discuss this option.

 

 

Naturopathic client agreement

When you enter book a naturopathic consultation, you’re making a commitment to yourself – it is important that this commitment is taken seriously. We ask that you make your consultations a priority and only cancel or reschedule your session in unavoidable circumstances.
As all naturopathic sessions are paid in full in advance, the Client forfeits the fee if fails to give 48 hours notice of cancellation. You can change your day/time up to 48 hours before by logging into your Bookeo account. Prepaid consultations cancelled with more than 48 hours’ notice can be rescheduled within 6 weeks of the original date without a forfeit. It is the client’s responsibility to change their booking before this time, by logging into the Bookeo customer area and changing the date/time of their session.

If you give more than 48 hours notice and don’t wish to rebook, there is a 10% admin fee to cover the time and costs involved with using this booking service.

Nature of Relationship
There may be times when the Naturopath directs the Client to seek medical advice or consult another health professional.  By accepting this professional agreement, it is understood that the Client agrees to follow this advice. When consultations are conducted via distance, the Naturopath cannot be the Client’s primary healthcare practitioner. The Client guarantees to inform the Naturopath of their full physical and psychiatric health history, ongoing treatments and any prescribed or over-the-counter medicines or natural supplements they are taking. The client will promptly update the Naturopath with any changes or alterations in their treatment.

It is recommended that the Client commit at least two hours per week between consultations to reviewing goals, actions and progress in order to achieve maximum benefit from their healthcare. This may include prioritising more time to rest, for shopping and food preparation, exercise or other activities that may improve wellbeing.

Confidentiality and Privacy

The professional relationship is completely confidential. The Naturopath will not disclose this to a third party unless they are legally obliged.

We guarantee that your information will not be disclosed, sold or traded to any outside parties.

Indemnification

The Client shall indemnify and hold the Naturopath harmless from any loss or liability arising from actions taken or situations created as a result of the coaching relationship.

Business coaching and professional supervision client agreement

 

When you enter book a coaching or professional supervision consultation, you’re making a commitment to yourself – it is important that this commitment is taken seriously. We ask that you make your consultations a priority and only cancel or reschedule your session in unavoidable circumstances.
As all sessions are paid in full in advance, the Client forfeits the fee if fails to give 48 hours notice of cancellation. You can change your day/time up to 48 hours before by logging into your Bookeo account. Prepaid consultations cancelled with more than 48 hours’ notice can be rescheduled within 6 weeks of the original date without a forfeit. It is the client’s responsibility to change their booking before this time, by logging into the Bookeo customer area and changing the date/time of their session.

If you give more than 48 hours notice and don’t wish to rebook, there is a 10% admin fee to cover the time and costs involved with using this booking service.

Nature of Relationship

Throughout the working relationship, the Coach will engage in direct and personal conversations.  The Client understands that successful coaching requires a co-active collaborative approach between Client and Coach.  In the coaching relationship, the coach plays the role of a facilitator of change, but it is the client’s responsibility to enact or bring about the change.

The Client agrees to alert the Coach promptly to any problems they are having executing their goals, or any personal matters that may be impeding their work.

It is recommended that the Client commit at least two hours per week between consultations to reviewing goals, actions and progress in order to achieve maximum benefit from the coaching. This may include self-care, self-directed study, case reviews, social media or other business activity.

Confidentiality and Privacy

The professional relationship is completely confidential. The Coach will not disclose this to a third party unless they are legally obliged.

We guarantee that your information will not be disclosed, sold or traded to any outside parties.

Indemnification

The Client shall indemnify and hold the Coach harmless from any loss or liability arising from actions taken or situations created as a result of the coaching relationship.